Business broadband for UK retail.EPOS, card payments, stock systems — always live.
Retail can't afford to have card machines down for 20 minutes during a Saturday rush. Or stock systems offline when a customer asks about availability. Or guest WiFi competing with EPOS for bandwidth. Our retail broadband is designed for the reality of UK shops — high reliability, fast failover, sensible cost.
Fibre to the building, managed to the desk.
Full fibre (FTTP) runs fibre all the way into your premises over the Openreach or CityFibre network. Telexico supplies the managed router, checks what each carrier can deliver at your postcode and keeps it monitored.
Need the same speed up as down, guaranteed? That is a dedicated leased line, on the next page of the range.
What we hear every week.
The frustrations behind why businesses search for business broadband for retail in the first place. If any of these feel familiar, the fix is straightforward.
"Card machines drop during peak."
Saturday afternoon, queue forming, card machine stuck on 'connecting'. Customers grumble, queue grows, some walk out with goods abandoned. Direct revenue loss.
"Stock system can't reach head office."
Multi-site retailer with central stock management — when broadband drops, the till can't check stock at other branches, can't process returns properly, can't fulfil click-and-collect.
"Customers stream on guest WiFi and slow EPOS."
Free WiFi is expected. But customers binge-streaming HD video shouldn't slow card transactions. Without proper separation, they do.
"One outage and the shop is closed."
Cash-only? Most retailers can't process under 30% of transactions that way. Without failover, a fibre cut effectively closes the shop until the engineer arrives.
How we design retail broadband.
Site review: EPOS system, number of tills, card payment processor, stock system, guest WiFi expectations. We size the connection (typically 100-300Mbps FTTP), separate EPOS/card traffic from guest WiFi via VLAN with prioritisation, add 4G/5G failover so card payments never stop, and for multi-site retailers, link branches via SD-WAN for central stock and reporting. Multi-site groups get one dashboard, one bill, one support team.
Built to stay up.
- Full fibre, SoGEA or a leased line, chosen from the survey
- Automatic 4G/5G failover available on every business set-up
- Monitored from the Telexico portal, supported by a named UK engineer
The Telexico approach to business broadband for retail.
Six things our customers consistently tell us matter.
Card payments protected
EPOS and card traffic on a prioritised lane. Guest WiFi can't slow it down. Failover protects during fibre outages — usually customers don't notice.
Stock systems always reachable
Cloud-based stock (Lightspeed, Vend, Shopify POS, Square) stay responsive. Inter-branch stock checks work. Click-and-collect fulfils properly.
4G/5G failover
Cheap insurance. Switches in 30 seconds. Card payments continue, stock system stays live, business carries on.
Separated guest WiFi
Customers get fast guest WiFi without slowing the business systems. Captive portal optional — useful for marketing capture, loyalty signup.
Multi-site SD-WAN
Multi-branch retailers run all sites on one virtual network. Central stock, central reporting, single management. Adding a site doesn't add management headache.
CCTV friendly
Retail CCTV has its own bandwidth requirements. We size connections to handle CCTV upload (if cloud-recorded) plus everything else without contention.
Built around how retail actually works.
Retail isn't an office. Peak times are concentrated. Margin is thin. Every card decline is a lost sale and an unhappy customer. Multi-site groups need central visibility. Independent shops need affordable resilience. We design for the specific shop and the specific operation, not a generic SMB template.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
Independent shop, single till
150Mbps FTTP + 4G failover + separated guest WiFi. EPOS and card payments protected during peak. Small-business pricing, business-grade reliability.
Multi-site retailer, 5 branches
SD-WAN linking all five sites + central stock dashboard + failover at every site + group-wide CCTV. One bill, one supplier, one support team.
Click-and-collect heavy retailer
Upload-sensitive operation — stock updates, click-and-collect notifications, customer comms. Premium FTTP with symmetric option or leased line at HQ if mission-critical.
Designed for UK high streets and retail parks.
We work with independents, multi-site retailers and franchise groups across the UK. Installation by our UK engineering team. Support by the same engineers. We understand retail because we've built networks for dozens of shops — high streets, retail parks, shopping centres.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
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Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
Fibre that stays up.
Frequently asked questions
Will it work with my EPOS and card payments?
Yes — Square, Lightspeed, Vend, Shopify POS, Sumup, Worldpay, Stripe and most other UK retail payment systems run cleanly on properly-sized business broadband with the right network setup. We separate payment traffic from guest WiFi via VLAN.
How does failover protect card payments?
When the main fibre drops, the router switches automatically to 4G or 5G within 30 seconds. Card machines reconnect, EPOS continues, business carries on. Most customers don't notice. Without failover, the same outage closes the shop until an engineer arrives.
What speed do I actually need?
Single-till independent shop: 75-150Mbps. Multi-till shop with cloud EPOS and busy guest WiFi: 200-300Mbps. Multi-site with central stock and CCTV upload: depends on traffic volume — we size from your actual operation.
Can you link multiple branches?
Yes — SD-WAN connects multiple sites into one virtual network. Useful for central stock visibility, central reporting, consolidated management. Adding new branches is template-based once the first few are running.
What about CCTV and security systems?
Most retail CCTV uses on-site NVR with bandwidth only for remote viewing — fits comfortably in a properly-sized connection. Cloud-only CCTV systems need more upload bandwidth — we size for it specifically.
Can you handle Christmas or Black Friday traffic spikes?
Yes — we design with peak-period traffic in mind, including extra capacity for cloud EPOS, payment processing and guest WiFi during high-traffic periods. Some retailers temporarily boost their plan for November-December — we make that easy.
What if I'm in a postcode with limited fibre?
We check Openreach, Cityfibre and Virgin availability before quoting. For postcodes with poor fibre, 4G/5G primary connections work for many smaller retailers — surprisingly capable, properly sized. Starlink also possible for rural or new-build retail.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.