AI answering service for UK garages.Never miss an MOT booking again.
Workshop technicians can't answer phones. Service desks get hammered during the morning rush. MOT bookings come in 24/7 and get lost. Our AI answering service picks up every call, books straight into your system, and frees up the team to do paid work.
What we hear every week.
The frustrations behind why businesses search for ai answering service for garages in the first place. If any of these feel familiar, the fix is straightforward.
"The technicians can't answer the phone."
Every call to the workshop is either a missed call or a tech putting tools down to answer. Either way it costs you — directly, in lost work or labour hours.
"MOT bookings come in at all hours."
Most MOT bookings happen on phones, in the evening, after the customer's just remembered. If you're closed, it goes to whoever answers first thing tomorrow. Often a competitor.
"Service desk gets swamped 8-10am."
Everyone wants to drop off at 8am. Phones ringing, customers at the desk, technicians asking questions, parts deliveries arriving. Calls get dropped or rushed.
"We lose tyre and parts enquiries."
A quick question about tyre sizes or part availability turns into a sale — but only if someone answers and knows the stock. Voicemail kills these.
What an AI answering service does for a garage.
We train the AI on your specific operation: services you offer, MOT slots, courtesy car policy, your booking system (Tyresoft, MAM Software, BookMyGarage, GA4, OpenBay, or your own), pricing structure for common jobs, and what to do with overflow. It answers calls 24/7, books MOTs and services straight into your diary, captures parts/tyre enquiries with the vehicle reg, handles courtesy car requests, and texts the service manager instantly for anything urgent. Workshop techs stay productive. Service desk gets breathing space. Bookings don't go to voicemail.
The Telexico approach to ai answering service for garages.
Six things our customers consistently tell us matter.
Books MOTs into your diary 24/7
Integrates with BookMyGarage, MAM, Tyresoft, GA4, OpenBay, Autowork Online or your custom diary. MOT slots fill themselves.
Handles the morning rush
When the service desk is overwhelmed at drop-off, the AI takes overflow calls so your team can focus on customers at the counter.
Captures parts and tyre enquiries
Takes the reg, the part needed, the customer's number — passes to the parts manager for callback. No lost sale to the place that answered first.
Knows your courtesy car policy
Trained on whether you offer them, the conditions, the booking process. Answers customer questions without needing to interrupt the workshop.
Texts the service manager
Urgent breakdowns, big enquiries, complaint calls — the AI escalates by SMS or WhatsApp instantly. Manager decides how to respond.
Out-of-hours, weekends, bank holidays
MOT bookings come in at 9pm on Sunday. AI captures them. Monday morning, your diary is already full.
Built around how garages actually operate.
Garage operations are different from office services. Calls come in waves. Customers want specific information fast — slot availability, prices for common jobs, parts in stock. Trust matters because the customer is handing over a £20,000 asset. We build the AI around your specific workshop — your services, your pricing structure, your booking software, your trade and retail customer split. 14-day trial on a separate test number so you can hear it on real calls before committing.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
Single-bay MOT centre
AI handles 100% of bookings during workshop hours and after-hours. Bay utilisation up 12-20% typical. No extra reception staff.
Multi-bay independent garage
AI handles overflow during peak drop-off, captures parts enquiries during the day, and books out-of-hours. Service manager freed up from phones.
Main dealer or franchise, overflow
AI takes lower-priority calls (general enquiries, basic service bookings) so the parts and sales teams focus on high-value calls. SLA-friendly setup.
Designed for UK workshops, supported by UK engineers.
We work with independents, multi-site groups and franchise dealers across the UK. The system integrates with the booking platforms UK garages actually use — not a generic CRM. When you need support, you reach the engineers who set you up, based in our Wolverhampton office. Free 14-day trial so you can prove the bookings on real calls before signing anything.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
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Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
Frequently asked questions
Will it know our MOT pricing?
Yes — we train it on your specific pricing for MOT, services, common repairs, tyres and other recurring jobs. For complex pricing it asks for the customer's details and gets a service advisor to call back with a firm quote.
Does it work with our booking system?
We integrate with BookMyGarage, MAM Software, Tyresoft, GA4, Autowork Online, OpenBay and most other major UK garage booking platforms. If you use something custom, we'll check during setup — usually it's possible.
Can it handle trade customers differently from retail?
Yes — if the caller identifies as a trade account, the AI uses trade pricing and asks for their account number. Retail callers get retail pricing. Configurable per setup.
What about breakdown calls?
Breakdown calls get escalated immediately — SMS to the workshop manager or duty technician. The customer hears 'We're getting someone to call you back in 5 minutes' instead of waiting on hold.
How quickly can it be set up?
Most garage setups are live within a week. Setup includes training the AI on your specific operation, integrating with your booking system, and a 30-minute interview to capture your common Q&A. We then run a 14-day trial before going live on your main number.
What if a customer just wants to speak to a human?
The AI transfers them through during opening hours, or takes a callback request out of hours. We don't trap customers in AI loops — that's bad business for you and bad experience for them.
Will this replace our service advisors?
No — it amplifies them. The AI handles the routine calls (MOT bookings, basic enquiries, after-hours capture) so your service advisors focus on the high-value conversations: complex diagnostics, sales of additional work, complaint handling, regular customer relationships. Same team, more productive.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.