From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
Triage on the telephone
A vet practice's call mix is uniquely spiky: vaccination bookings and food orders alongside 'my dog has collapsed'. The phone setup has to triage — which means an emergency option at the front of every menu and every out-of-hours greeting, routing that reaches the duty vet fast, and calm handling for everything else. Queues absorb the Monday-morning surge; recall texts fill vaccine clinics; ready-for-collection messages cut the medication-counter calls; and an AI receptionist books the routine appointments while flagging anything that sounds urgent straight to your protocol. Practices in out-of-hours networks get routing that follows the rota automatically.
The complete stack for veterinary practices
| Service | What it does for you |
|---|---|
| Business broadband | Reliable connectivity for your systems and payments, with 4G failover so a line fault never stops you trading. |
| Phone systems | Emergency-first menus, duty-vet routing, queues for the Monday surge and recording where you need it. |
| AI receptionist | Books boosters and check-ups around the clock, and escalates anything that sounds like an emergency straight to your protocol — it never guesses clinically. |
| Business WiFi | Fast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate. |
| CCTV | Kennel, ward and car-park coverage — reassurance for the team and, where you choose, for owners of hospitalised pets. |
| Business mobiles | SIMs on every major network, shared data, one clear bill for the whole team. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
Every seat, fully loaded.
Frequently asked questions
How are emergencies handled in the call flow?
Emergency options sit first in every menu and out-of-hours greeting, routing straight to the duty vet or your OOH provider — configured to your exact protocol, day and night.
Can the AI receptionist tell an emergency from a routine booking?
It's trained to treat urgency keywords as escalation triggers — collapse, poisoning, blood — and follows your emergency pathway immediately rather than attempting to book anything.
Can we send vaccination recall texts?
Yes — recall SMS reliably outperforms postal reminders and fills clinics with far less admin time.
More industries: Opticians · Pharmacies · GP Practices · Care Homes · all industries
Talk to someone who gets your industry
Tell us how your veterinary practice actually runs — we'll recommend the right setup and quote it honestly. No hard sell.