From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
The counter vs the phone
Every pharmacist knows the tension: a queue at the counter, a consultation in the room, and a phone ringing with 'is my prescription ready?'. Most of those calls are answerable without a pharmacist at all — which is exactly the point. A menu deflects routine queries ('press 1 for prescription status, 2 for opening hours'), an AI receptionist answers the repetitive questions and takes callback details for the rest, and ready-for-collection texts remove the biggest single reason people ring. The result is a counter that gets full attention and a phone that never rings out — with services like Pharmacy First making inbound enquiries more valuable, not less.
The complete stack for pharmacies
| Service | What it does for you |
|---|---|
| Business broadband | Reliable connectivity for your systems and payments, with 4G failover so a line fault never stops you trading. |
| Phone systems | Menus that deflect routine prescription-status calls, plus a hands-free headset option for the dispensary. |
| AI receptionist | Answers 'is it ready?', hours and services questions instantly, in as many simultaneous calls as arrive — freeing the counter. |
| Business WiFi | Fast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate. |
| CCTV | Coverage of the shop floor, CD cabinet area and back door, viewable remotely — standard-practice security done properly. |
| Business mobiles | SIMs on every major network, shared data, one clear bill for the whole team. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
Every seat, fully loaded.
Frequently asked questions
Can we send 'prescription ready' texts automatically?
Yes — collection-ready SMS removes the single biggest driver of inbound calls and saves the counter constant interruptions.
Can calls route to the pharmacist only when it's genuinely needed?
Yes — menus and the AI receptionist absorb routine queries, so what reaches the dispensary is the call that actually needs a professional.
Does this cope with a pharmacy group across several sites?
Yes — one system across branches, calls overflowing between them, head-office reporting, and one bill.
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Talk to someone who gets your industry
Tell us how your pharmacie actually runs — we'll recommend the right setup and quote it honestly. No hard sell.