Backup internet for UK businesses.
A second connectivity path that takes over automatically when your primary fails — sized to your operational risk and budget. 4G, 5G, Starlink or second fibre — Telexico designs and manages the resilience layer that keeps the business running.
What we hear every week.
The frustrations behind why businesses search for backup internet for business in the first place. If any of these feel familiar, the fix is straightforward.
Single broadband line = single point of failure
Most UK SMEs run on one broadband line. When it goes down — and they all eventually do — phones drop, payments fail, cloud apps stall, customers notice.
Backup that's never been tested
Plenty of businesses have a '4G dongle in the drawer just in case'. They've never tested it; the SIM is sometimes expired; when an outage hits, it doesn't work.
Backup that shares the same failure mode as primary
Two Openreach-based lines share the same exchange and cabinet — when that has an issue, both fail together. Genuine backup needs genuine diversity.
Backup that's too expensive for what it does
Dual leased lines is the enterprise answer but is overkill for most SMEs. Sized backup — 4G or 5G for typical sites, Starlink for diverse-path, second fibre where it's critical — costs much less.
Backup internet, designed around your operational risk
Telexico designs backup connectivity sized to the operational reality. For most SMEs: a 4G/5G failover on the managed router catches typical short outages and keeps card payments, VoIP and cloud apps running. For operations where path diversity from Openreach matters: Starlink as the genuinely independent backup. For high-uptime operations: dual leased lines from different carriers with diverse physical routing. We assess the downtime cost, the risk profile, the budget — and recommend the appropriate level. Managed install, automatic failover, 24/7 UK monitoring so we know when the backup activates.
The Telexico approach to backup internet for business.
Six things our customers consistently tell us matter.
Automatic failover
Managed router detects primary failure and switches traffic within seconds — no manual intervention.
Tested and monitored
Telexico runs periodic health checks against the backup — it's exercised regularly, not left dormant.
VoIP continuity
Voice traffic stays on the backup when primary fails — calls may briefly drop but reconnect within seconds.
Card payments and EPOS protected
Retail and hospitality — failover keeps payments flowing through outages.
24/7 UK monitoring with alerts
We see the failover event, alert you, and work on restoring the primary path.
Sized to the risk and budget
Not enterprise overkill — appropriate resilience for the operational reality.
Built around realistic UK business risk
Most UK SMEs don't experience daily outages. The outages that do happen tend to be concentrated — a local Openreach incident takes everything in the neighbourhood offline for hours; a regional event affects multiple postcodes; an engineer cuts the wrong cable during civils work and you're down for half a day. These events are rare per business but cost is significant when they hit. Backup internet is the proportionate response — modest cost annually for genuine protection against the events that actually happen.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
Retail with card-payment uptime
Independent retailers, small chains — 4G/5G failover keeps EPOS and card terminals running through outages.
Hospitality with booking and service uptime
Restaurants, pubs, hotels — backup keeps bookings, payments and guest WiFi flowing through Openreach events.
Healthcare and patient-facing operations
Clinics, dental, GP practices — backup keeps patient management, telemedicine and appointment lines operational.
Why UK businesses choose Telexico for backup internet
We design backup connectivity that's actually configured, actually tested, actually integrated. Not a dongle in a drawer. UK install, UK monitoring, UK support. One provider for backup plus primary plus phones plus WiFi plus AI receptionist.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
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Business Broadband cost
Indicative UK pricing for business broadband — what affects the price, ranges, and a free tailored review.
Leased Lines cost
Indicative UK pricing for leased lines — what affects the price, ranges, and a free tailored review.
Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
Frequently asked questions
Do I really need backup internet?
Depends on the business. If a 4-hour broadband outage costs you noticeable revenue, customer trust or productivity, yes. If you can comfortably work offline for half a day, maybe not. Most retail, hospitality, healthcare and customer-facing SMEs justify it; some pure-office operations don't.
What's the difference between 4G/5G and Starlink as backup?
4G/5G uses cellular networks — fast to deploy, cheap monthly cost, but in regional infrastructure events the cell tower may go down with your fibre. Starlink is genuinely independent of UK terrestrial infrastructure (satellite) — more diverse, slightly more expensive. The right choice depends on your operational risk.
How fast does backup activate?
Sub-second for traffic switching on a properly configured managed router. Active VoIP calls may briefly interrupt; subsequent calls work normally on the backup. Card payments and EPOS typically transition without user-visible impact.
Will I know when the backup activates?
Yes — Telexico monitoring alerts us and you when failover triggers. Most users find out via the alert rather than from the operation, because the transition is fast enough that work continues normally.
How much does backup internet cost?
4G/5G failover typically £25-75/month plus install. Starlink backup typically £75-150/month plus one-off hardware. Second leased line £200-1000/month. Telexico managed integration on top. Most SMEs find appropriate backup costs less than a single significant outage would have lost in revenue.
How do I know the backup will work when I need it?
Telexico runs periodic health checks — backup is exercised regularly, not left dormant. We see if it stops working and resolve before the next real failover event. We can also schedule planned tests so you see it work in a controlled window.
What if my primary is down for an extended period?
Backup keeps you operational throughout — minutes, hours or days. Business-tier service (4G, 5G or Starlink) supports sustained heavy use. We work on restoring the primary while you keep operating.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.