Cloud phone systems for UK restaurants.Bookings, takeaway orders, supplier calls — all flowing.
Restaurant phones aren't just for bookings — they're for suppliers, deliveries, takeaways, complaints, marketing. Our cloud phone systems work alongside AI receptionist, integrate with OpenTable and Deliveroo, run on mobile apps for front of house, and survive fibre outages with failover.
What we hear every week.
The frustrations behind why businesses search for cloud phone systems for restaurants in the first place. If any of these feel familiar, the fix is straightforward.
"Multiple lines, no logic to routing."
Booking line, takeaway line, supplier line, manager mobile — each going to different places, calls dropping between them, voicemail boxes nobody checks.
"FOH can't answer from anywhere."
Phone tethered to a desk in the corner. Service team can't pick up when they're at the till or on the floor. Bookings missed because nobody can reach the phone.
"Out-of-hours calls die."
Phone in the restaurant rings at 9am when nobody's in. Booking enquiries lost. Cancellations missed. Suppliers can't reach the manager outside service.
"Legacy phone system costs a fortune."
Old PBX with line rental, maintenance contract, per-extension charges. Adding a line is a project. Removing a line is impossible. Costs creep year on year.
How a cloud phone system works for a restaurant.
Cloud phone systems replace legacy PBX with software-based phones running on mobile apps, desk phones (if you want them), and desktop apps. We design the call flow specifically for restaurants: booking line routed to FOH softphone with AI overflow, supplier line routed to manager mobile, takeaway line routed to kitchen tablet, after-hours to AI receptionist. All on one platform, one monthly bill, one supplier.
The Telexico approach to cloud phone systems for restaurants.
Six things our customers consistently tell us matter.
Booking line management
Routes to FOH softphone during service, AI overflow when busy, AI receptionist out-of-hours. Bookings flow into OpenTable, ResDiary or your system automatically.
FOH mobile softphone
Service team picks up bookings from anywhere — at the till, on the floor, in the kitchen. iPad and mobile apps included. No more sprinting to the phone.
Multi-line routing
Bookings, takeaway, suppliers, marketing — each on its own logical line with its own routing logic. Configurable per time of day.
AI receptionist integration
Same platform, AI overflow when restaurant phone is busy. AI handles routine bookings, escalates complex ones. Frees FOH for table service.
Failover and resilience
Cloud phone keeps working during fibre outages because it routes to mobile apps and 4G/5G connections automatically.
No PBX, no line rental
Replaces legacy PBX, line rental, maintenance contracts. One monthly per-user cost. Adding or removing lines is a button-click.
Built around restaurant operations.
Restaurants aren't offices. The team is mobile, the phone is rarely manned, peak times are concentrated, suppliers call at unpredictable times. We design call flows around that — not a generic SMB template. Independent restaurant to multi-site group, configured to how YOUR restaurant works.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
60-cover bistro, single site
Single booking line with AI overflow + FOH softphone + AI after-hours. Bookings up 15-20% typical. Phone stops being a stress.
Pizzeria + takeaway
Booking line + dedicated takeaway line + kitchen tablet + AI overflow. Peak Friday-night order capture transformed. Suppliers and manager on separate routing.
Multi-site restaurant group
Unified phone system across all sites. Group reporting on call volumes and answer rates. Calls can route between sites for overflow. One bill, one supplier.
UK hospitality-grade reliability.
We work with restaurants from independents to multi-site groups across the UK. Setup live in 7-14 days. Migration from legacy phone systems handled cleanly with number porting. Numbers transfer in 5-10 working days — your customers dial the same number and reach you.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
You may also want to read
What is Starlink for business
Starlink Business is SpaceX's commercial-grade satellite internet service for businesses. It uses a constellation of...
Leased line vs full fibre
Full fibre (FTTP) and leased lines are both fibre-optic business connectivity, but they're fundamentally different...
Openreach vs CityFibre
Most UK business broadband is delivered over one of two main fibre networks: Openreach (BT-owned, the incumbent, covers...
Business Broadband cost
Indicative UK pricing for business broadband — what affects the price, ranges, and a free tailored review.
Leased Lines cost
Indicative UK pricing for leased lines — what affects the price, ranges, and a free tailored review.
Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
Frequently asked questions
Can I keep my existing phone numbers?
Yes — we port your existing landline and other numbers across. Customers dial the same number. Porting takes 5-10 working days, your old system stays live during the transition.
Will it integrate with OpenTable / ResDiary?
Click-to-call integration with OpenTable, ResDiary, Quandoo, SevenRooms, Resy, Bookatable. Bookings book directly into your floor plan. Caller details pop up on the FOH softphone when they ring.
Can my team use it on mobile?
Yes — iOS and Android softphone apps included. Team picks up the booking line from anywhere in the restaurant. Calls show on the app the same as a desk phone. Personal mobile numbers stay private — calls come through the app.
What about peak service when phones are busy?
AI receptionist overflow handles calls that come in when FOH is on the floor. Books simple bookings, captures complex enquiries for callback. Caller never gets voicemail.
How does failover work?
Cloud phones route to mobile apps on 4G if office WiFi/fibre drops. The AI receptionist runs in the cloud — keeps answering regardless of the restaurant's connection. Your number stays live.
What if I have multiple sites?
Multi-site is straightforward — all sites on one platform with site-specific routing. A booking call to site A can overflow to site B's team if A is busy. Centralised reporting and management.
How much does it cost?
We quote tailored monthly pricing based on user count and whether you want AI receptionist included. Migration from legacy PBX usually pays back in 6-12 months on saved line rental and maintenance. Tailored quote available from a free 15-minute review.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.