Cloud PBX vs 3CX.
Both run your calls over the internet — but one is fully managed for you, and one you (or an IT partner) run yourself. Here's an honest comparison to help you choose.
From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
Cloud PBX vs 3CX — what's actually different.
Both run your calls over the internet. The real difference is who runs and maintains the system.
Cloud PBX = fully managed
A hosted phone system run and maintained for you. No servers, no licences to wrangle, no patching — you make calls, we keep it running.
3CX = PBX software
Capable, flexible PBX software that you (or an IT partner) host and manage — self-hosted or on a cloud server you maintain, with upgrades and security on you.
Who keeps it running?
With Cloud PBX that's us. With 3CX, someone on your side owns updates, SIP setup, security and uptime — fine with IT resource, a real cost without it.
Which one fits your business?
There's no single right answer — it depends on your IT resource and how hands-on you want to be.
Cloud PBX suits you if…
You want phones that simply work, with one UK team responsible for the whole thing and no in-house IT overhead.
3CX suits you if…
You have IT resource that wants deep control and is happy to own hosting, updates and security.
Either way, we can help
We can deliver a fully-managed Cloud PBX, or supply the SIP trunks and connectivity behind a 3CX deployment.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
A managed phone system, engineered properly.
Independent, UK-engineered, built around how you actually work.
Engineered, not resold
We design call flows, hunt groups and failover around your operation — not a generic template.
UK engineers, named contact
Support from Wolverhampton, with someone who already knows your setup.
Numbers ported, no surprises
Keep every number, with a cutover planned to minimise disruption and no mid-contract price rises.
Every seat, fully loaded.
Frequently asked questions
Is Cloud PBX or 3CX cheaper?
It depends on the hidden costs. 3CX licence fees can look low, but you also pay for hosting, SIP trunks, setup and the IT time to manage and secure it. A managed Cloud PBX bundles all of that into one predictable monthly cost — we'll cost both honestly for your situation.
Can Telexico host or support 3CX?
We focus on fully-managed Cloud PBX, but we can supply the SIP trunks and business connectivity a 3CX system needs. If a managed system is a better fit for you, we'll say so.
Do I need my own IT team for 3CX?
Realistically, yes — someone needs to own hosting, updates, security patching and SIP configuration. With a managed Cloud PBX, that's all handled for you.
Will I keep my phone numbers either way?
Yes — number porting is included with our Cloud PBX, with a zero-downtime cutover.
Which has better support?
With Cloud PBX from Telexico you get UK engineers and a named contact for the whole system. With 3CX, support depends on your chosen host or partner and your own IT resource.
Related phone systems
Cloud PBX
A complete managed cloud phone system, no on-site hardware.
Hosted VoIP
Cloud calling with numbers ported and no mid-contract rises.
Business phone systems
The full Telexico phone systems range.
SIP trunks
SIP trunking to power a 3CX or on-prem PBX.
Teams Phone System
Business calling inside Microsoft Teams.
Cloud PBX vs Hosted VoIP
Another honest comparison to help you choose.
3CX is a trademark of its respective owner. Telexico Communications Ltd is an independent provider of business phone systems and connectivity, and is not affiliated with, endorsed by, or partnered with 3CX. Any comparison reflects our general understanding of publicly available information and our own services — always confirm current terms and features directly.