What is hosted VoIP?
Hosted VoIP explained — VoIP calling with the phone system run from the cloud.
What hosted VoIP means
Hosted VoIP is VoIP calling where the phone system itself is hosted in the cloud — in secure data centres — rather than on a box in your office. “Hosted” means your provider runs, maintains and supports the platform for you; you just use it.
It’s the most common type of business phone system today, because it removes on-site hardware entirely.
Hosted vs on-premise
With an on-premise system, you own and maintain physical hardware on-site. With hosted VoIP, there’s nothing to maintain — updates, security and resilience are handled in the cloud, and you manage everything through a web portal.
That means no big upfront cost, instant changes, and no system to fail in your comms room.
Frequently asked questions
Is hosted VoIP the same as cloud PBX?
Effectively yes — two sides of one cloud phone service.
Do I need hardware?
No on-site system — just handsets, computers or mobiles.
Can I keep my number?
Yes — numbers port across.