If your business phone system is more headache than help, fix it.
Dropped calls, dead extensions, mobile staff stuck on personal numbers, no app, no integration, expensive maintenance contracts on legacy kit. Cloud VoIP done properly resolves all of it.
From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
What we hear every week.
The frustrations behind why businesses search for business phone system problems in the first place. If any of these feel familiar, the fix is straightforward.
Calls dropping mid-conversation
Customers calling back annoyed, staff embarrassed, the company looking unprofessional. Usually a sign of bad VoIP over inadequate broadband, no QoS, or kit hitting limits.
No mobile app for hybrid staff
Home workers on personal mobile numbers, field staff using their own phones, customers can't reach the right person. Old PBX simply doesn't have a softphone app.
Expensive maintenance on legacy kit
£2-5k/year just to keep the old PBX patched. Specialist engineers for legacy systems are getting rarer; support response times stretch.
No integration with CRM or analytics
Old phone system can't connect to Salesforce, HubSpot, Pipedrive. No call recording. No analytics. Black box of activity nobody can measure.
Fix what's fixable, replace what isn't
Phone system problems split into two categories: solvable on the existing platform (QoS configuration, broadband upgrade, kit refresh, configuration changes) or symptomatic of a platform past its useful life (legacy PBX, end-of-support, missing features modern workflows need). We diagnose which category applies. Solvable issues get solved; platforms past life get migrated to cloud VoIP cleanly. The decision is driven by what's actually going wrong, not by a default 'rip-and-replace' bias.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
The Telexico approach to business phone system problems.
Six things our customers consistently tell us matter.
Diagnosis first
We identify whether the issue is the platform, the broadband, the QoS configuration, the kit, or the configuration — then fix at the right layer.
Cloud VoIP done properly
Broadband audit, QoS, business-grade kit, number porting, parallel-running cutover — migrations that actually work.
Desk, mobile and desktop
Same extension, same caller ID across IP phone, mobile app and desktop softphone.
AI receptionist on the platform
Add 24/7 AI answering for overflow, after-hours or full reception — same provider, same bill.
CRM integration
Click-to-dial, call logging, contact pop-ups — standard on the Telexico platform with major UK CRMs.
UK install and support
Wolverhampton-based engineers; UK business hours support; named technical contacts.
Built for the team you have now
Phone systems installed five or ten years ago were designed for staff at desks. Today's businesses have hybrid workers, field staff, mobile-first customers, integration with cloud apps, demand for analytics. Cloud VoIP is built around how phones get used now; legacy PBXs aren't.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
End-of-life PBX with maintenance pain
Annual support contract more than the cost of cloud VoIP per user. Triggers replacement decision regardless of feature gaps.
Hybrid teams stuck on separate systems
Office desk phones, home workers on personal mobile, field staff on whatever. Unified cloud VoIP solves the lot.
Phones failing in ways nobody can diagnose
Intermittent quality issues, mysterious dead extensions, calls dropping at certain times. Proper diagnosis or migration depending on what's found.
Why UK businesses pick Telexico for phone systems
We own broadband, voice, kit and support in one stack. Phone system issues that span those layers (which is most of them) get diagnosed and fixed end-to-end rather than handed off between vendors. UK install, UK support, no offshore queues.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
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Business Broadband cost
Indicative UK pricing for business broadband — what affects the price, ranges, and a free tailored review.
Leased Lines cost
Indicative UK pricing for leased lines — what affects the price, ranges, and a free tailored review.
Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
Every seat, fully loaded.
Frequently asked questions
How do you know whether to fix or replace my phone system?
Diagnosis. If the platform is current and the issues are configuration or broadband related, we fix in place. If the platform is legacy, end-of-support, or genuinely missing features your business needs, we recommend migration. The decision is driven by what's actually wrong, not a default 'sell new platform' bias.
What's involved in migrating from an old PBX to cloud VoIP?
Audit current setup, design new platform with feature parity, number porting (2-4 weeks), broadband audit and upgrade if needed, kit install, training, parallel-running cutover with old platform staying live until new is tested. Typically 4-8 weeks end-to-end.
Will my old phones work with the new system?
IP phones from Yealink, Polycom or Cisco usually re-provision onto the new platform. Proprietary handsets from Avaya, Mitel etc. typically don't. Analogue phones can be adapted via ATA boxes if there's a specific reason to keep them. We audit during pre-sales.
Can I keep my existing phone numbers?
Yes — UK number porting is regulated and transfers your numbers cleanly to Telexico. Customers see no difference; advertising and stationery unchanged.
How long does the transition take?
Typically 4-8 weeks. Number porting is the longest item; broadband and kit install run in parallel. Parallel-running during cutover means downtime is measured in minutes.
What if call quality is the problem rather than the platform?
Quality issues are usually broadband-related — inadequate line, no QoS, or contention. We audit broadband as part of phone-system diagnosis. Fixing broadband often fixes phone issues without touching the phone system itself.
Can I integrate with Microsoft Teams?
Yes — Microsoft Teams Calling via direct routing gives you a proper UK PSTN dial plan inside Teams, without the cost of Microsoft Calling Plans. Common solution for businesses already standardised on Teams.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.