Cloud PBX Birmingham. No comms-cabinet. No maintenance contract. No drama.

Cloud PBX (also called hosted PBX) puts your phone system's central routing — handling extensions, transfers, IVR menus, voicemail — in the cloud rather than on a physical server in your Birmingham office. From your team's perspective it works the same; the difference is no on-site hardware to maintain, no end-of-life upgrade cycle, no maintenance contract. Standard 2026 UK business phone system architecture. Most Birmingham SMEs migrating from old on-premise PBX or ISDN/PSTN are moving to cloud PBX.

Typical 2026 UK cloud PBX pricing: £8-25/user/month for the platform. Telexico starts at £12/user/month all-inclusive — hosted PBX, mobile + desktop apps, basic call recording, web admin, UK support. Add-ons vary: AI Receptionist £150+/month, Microsoft Teams integration +£3-8/user, advanced analytics +£4-8/user. Hardware (handsets) is optional and typically £80-200 per phone if wanted. For a typical 10-user Birmingham SME, all-inclusive monthly cost on standard tier is £120/month.

Traditional PBX is an on-site server — a physical box in your Birmingham office handling all call routing. Cloud PBX moves that function to the cloud. Cost differences: traditional PBX needs £8,000-50,000+ upfront for hardware, plus 5-7 year replacement cycle. Cloud PBX is per-user monthly, no upfront hardware. Maintenance: traditional needs an engineer (in-house or on contract); cloud is managed by the provider. Scaling: traditional is hardware-dependent (changes need engineer visit); cloud scales in minutes via web admin. Most Birmingham SMEs in 2026 choose cloud PBX.

Optional. Modern cloud PBX delivers calls via desktop apps (Windows, Mac), mobile apps (iOS, Android), and optional desk handsets if your team prefers them. Many Birmingham SMEs in 2026 work entirely from apps and skip handsets — restaurants, retail, mobile field teams especially. If you want handsets: £80-200 per standard handset (Yealink, Polycom, Cisco basic), £300-500 per premium (colour screen, sidecar key expansion). Hardware is one-off; you own the handsets.

Cloud PBX depends on internet — same as cloud apps, email, card payments. If broadband fails, you lose phones unless failover is configured. Two options: (1) Mobile-app failover — when broadband drops, calls route to staff mobile apps using 4G/5G. Built into the system, no extra cost. (2) 4G/5G failover on your office router — when broadband fails, the office stays online (and cloud PBX works) via cellular until broadband restores. Standard Telexico setup for Birmingham businesses that genuinely can't afford phone outages.

Yes. UK number portability is statutory — any Birmingham 0121 (or other area code) number can be ported to Telexico cloud PBX in 5-15 working days. The porting process: we set up the new system in parallel with your existing service, test it, port numbers on a scheduled cutover date. Zero downtime, no lost calls during the transition. This works whether you're switching from BT, 4Com, Virgin, Gamma, or migrating from old ISDN/PSTN.

Yes, when properly configured. Cloud PBX uses encrypted SIP (Session Initiation Protocol) for call signalling and SRTP (Secure Real-time Transport Protocol) for the voice content. Admin access is multi-factor authenticated. Call recordings are encrypted at rest. Real security risks (toll fraud from weak passwords, phishing) are handled via strong default passwords and rate-limiting. Properly configured cloud PBX is typically more secure than legacy on-premise PBX that often had years of unpatched vulnerabilities.

Typical Birmingham cloud PBX install: 5-14 working days from sign-off. The breakdown: 1-2 days for the initial system setup and user provisioning, 1-3 days for configuration and training, 5-15 days waiting for UK number porting to complete (statutory timeline, applies to any UK provider). Since cloud PBX has no on-site hardware, there's no engineer visit needed for the PBX itself — though we can arrange one for handset deployment or training if useful.