One team for the helpdesk, the devices and the cloud.
The five things a managed IT contract with Telexico actually covers.
The gap, in Microsoft's own words
Microsoft keeps 365 running superbly — and its shared-responsibility model states plainly that your data is your responsibility. Retention policies help but aren't backup: a leaver's mailbox deleted past its window is gone; a ransomware-encrypted OneDrive syncs its encryption to the cloud; a compromised admin (or a malicious one) can destroy years of SharePoint inside Microsoft's rules; retention itself can be misconfigured or legally insufficient. Independent backup snapshots mail, OneDrive, SharePoint and Teams to storage outside the tenant, immutable, with point-in-time restore — the difference between an incident and an anecdote.
What good 365 backup looks like
Automatic multiple-daily backups; restore that's granular (one email from last March, one folder version from before the encryption, or a whole mailbox) and fast; retention set to your regulatory reality — years, not Microsoft's defaults; and storage the attacker who owns your tenant still can't reach. We deploy it in an afternoon, monitor the jobs (an unmonitored backup is a hope, not a plan), and test restores on schedule — because the only backup that counts is the one that restores. It completes the stack with wider backup & DR: 365 for the cloud estate, BDR for everything else.
One team for all of it.
- Phones, broadband, WiFi, security and IT under one relationship
- A named engineer who knows your set-up
- One portal, one bill, UK support
Related: Managed IT (pillar) · Microsoft 365 · Email security · Cyber security
One supplier. One bill.
Frequently asked questions
Doesn't the Recycle Bin cover accidental deletion?
Only within short windows, and not against sync'd ransomware or admin-level deletion. Backup exists for everything the bin can't undo.
How far back can we restore?
Your policy decides — we typically configure years, with point-in-time restore to any snapshot. Regulated firms get retention matched to their obligations.
How fast is a restore when we need one?
Single items in minutes, mailboxes and sites in hours. And we test restores routinely, because backup without tested restore is theatre.