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Compliant call recording. Direct dial per fee earner. MS Teams integration. Cyber Essentials certification. Everything a law firm needs — from one West Midlands provider.
Law firms have specific communications requirements driven by SRA regulation, client confidentiality obligations and the need for unambiguous records of advice given. Telexico's communications suite is configured for legal practice — call recording as standard, role-based access, secure data handling and the reliability your clients expect.
Everything below is available as a standalone service or as part of a managed package. Mix and match what your business needs.
Every call recorded and stored encrypted for 90 days minimum (longer on request). Searchable by date, extension and number. Essential for demonstrating compliance with SRA requirements and invaluable when a client disputes advice given by telephone. Access restricted by role — partners, associates and support staff have appropriate access levels.
Every solicitor and fee earner has their own DDI number. Clients call their solicitor directly. Calls route to desk phone, laptop or mobile depending on availability. Out-of-hours calls go to a professional voicemail that emails the fee earner immediately.
Direct Routing connects Teams to the public phone network. Fee earners working from home or at court take client calls on their laptop using their direct number — same professional experience, no separate device.
Legal firms are a prime target for cyber attacks — client funds, sensitive case information and privileged communications are all high value. Cyber Essentials certification, managed firewall, email security and dark web monitoring protect your firm and your clients.
For firms where a phone or internet outage could prejudice a client matter, a dedicated leased line with a contractual SLA is the appropriate solution. Guaranteed symmetric speeds, 4-hour engineer fix, 99.9%+ uptime.
A Birmingham number for local clients, a London number for national matters, a freephone for client helplines — all routing to the same team, managed from one portal.
Click any service to learn more.
We'll audit your current communications, confirm compliance requirements and provide a written proposal within 48 hours.
Book Free Consultation →Yes — callers are informed of recording via the auto-attendant greeting, which constitutes valid notification under GDPR. Recordings are stored encrypted, access is role-based, and retention periods can be configured to match your data retention policy.
Yes — separate DDIs or number ranges for conveyancing, family, corporate, criminal and other practice areas, each routing to the appropriate team with appropriate auto-attendant options.
With Assure X failover, calls continue on 4G backup. Without failover, VoIP calls would be interrupted — which is why we strongly recommend Assure X or a leased line with SLA for law firms.
Yes — our entry-level package works for sole practitioners and small practices from 1 user upward. Call recording, direct dial and mobile app are all available from the base tier.
We can provide click-to-dial integration with Clio, LEAP, Osprey, Proclaim and most major legal PMS systems via CRM integration. We'll confirm specific compatibility during the consultation.
Based in Wolverhampton, we serve businesses across the entire UK — VoIP, broadband and security installs nationwide.
We'll audit your current communications, confirm compliance requirements and provide a written proposal within 48 hours.