Step-by-step guide to setting up VoIP for your business. What you need, how long it takes, and what to expect on installation day.
We assess your current phone system, broadband speed, and number of users. This takes 20 minutes by phone or video.
We design your Cloud X setup โ number of handsets, features required, call routing logic โ and send a fixed-price quote with no surprises.
Your existing phone number transfers to Cloud X. This takes 7โ10 working days and runs alongside your old system so there's zero downtime.
Yealink handsets arrive plugged-in ready. Connect to your router, enter your extension, done. No engineer visit needed for most offices.
We walk your team through the system on a 30-minute video call. Most staff are confident within an hour of going live.
Most businesses are live within 2 weeks of ordering. Number porting takes 7-10 days. Handsets are pre-configured and arrive ready to plug in.
VoIP requires a reliable broadband connection. Each call uses approximately 100Kbps of bandwidth. A 100Mbps connection supports 50+ simultaneous calls comfortably.
No. We port your existing number to Cloud X. Your customers never notice any change.
Calls automatically divert to your mobile. With Assure X failover, 4G takes over in under 30 seconds and VoIP calls continue uninterrupted.
Usually not. Handsets arrive pre-configured โ plug into your router and they work immediately. We provide remote support for configuration and training.
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No obligation ยท UK-based team ยท We beat any renewal price
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