When a customer rings, their name, address and order history appear on your till screen before you even pick up. Works with most EPOS systems — takeaways, restaurants, retail, salons and more. Free setup included.
Tell us which EPOS system you use and we'll confirm it works with our VoIP caller ID integration — usually within an hour.
The moment a customer calls your business number, our VoIP system sends their caller ID to your EPOS till. Here's what your staff see on screen — before the call is even answered.
A customer dials your business number — your landline or VoIP line. The call comes through exactly as normal.
In under a second, your EPOS till displays the customer's name, their phone number, delivery address and their last few orders.
Your team answers: "Hi Sarah, the usual pepperoni?" — before Sarah's said a word. Customers love it. Calls get handled in half the time.
No spelling out names. No repeating addresses. Regular customers are through and ordering in 30 seconds flat — instead of 2–3 minutes.
Any UK business that takes phone orders or phone enquiries and uses an EPOS till can benefit. Here's who we set it up for most often.
The biggest use case. Customers who ring regularly get greeted by name with their address pre-filled. Orders placed in half the time. Works with ICRTouch, OrderPad and most takeaway EPOS systems.
Table booking enquiries, takeaway orders, collection calls — all matched to customer records the moment the phone rings. Know who you're talking to before you say hello.
When a regular rings to book an appointment, your receptionist already knows their name and their preferred stylist before picking up. Personal service without the effort.
Trade customers phoning in orders get recognised immediately. Account details, credit limits and last orders visible on screen before the conversation starts.
A customer calls about their car — their vehicle, service history and outstanding jobs are already on screen. Professional, efficient, no searching required.
Patients are matched to their records the moment they call. Name, DOB, last appointment and outstanding treatment — all visible before you answer. Works alongside most practice management software.
We work with most major UK EPOS systems. If yours isn't listed, get in touch — if it has an API or webhook support, we can almost certainly connect it.
Not sure if your EPOS is compatible? Drop us a message and we'll check within the hour — no obligation.
💬 Ask on WhatsAppWe handle the entire setup — connecting your Telexico VoIP line to your EPOS system. No technical knowledge required. Most setups completed within 24–48 hours.
Customer data appears on your EPOS till screen in under one second from the moment the phone rings. Fast enough that your staff see it before they pick up.
Name, phone number, delivery address, and order history — all pulled from your EPOS database and displayed on screen. No manual lookup needed.
Whether your EPOS runs on a dedicated terminal, iPad, Android tablet or PC — caller ID data is pushed to whatever screen your staff are using to take orders.
Customer data displayed is pulled from your own EPOS database — we don't store or process personal data separately. Your existing GDPR compliance covers the integration.
EPOS caller ID works with your existing landline number — whether that's a 01902 Wolverhampton number, a 0121 Birmingham number, or any UK geographic or non-geographic number.
"Our takeaway takes around 200 calls a day. Since Telexico set up caller ID with our ICRTouch till, each call is about 90 seconds shorter. Our staff actually enjoy the phones now."
"Set up in a day. The moment a regular rings, our staff already know their name and their usual order. Customers comment on it all the time — they love being recognised."
"We're a hairdressing salon — clients ring to book all the time. Having their name and preferred stylist pop up on screen makes every call feel personal. Brilliant service from Telexico."
EPOS caller ID integration connects your VoIP phone system to your EPOS till. When a customer calls your business number, their name, number and order history appear on your till screen before you answer — pulled directly from your EPOS customer database. No manual searching, no asking for names and addresses you already have on file.
No — you keep your existing number. Whether you currently have a BT landline, ISDN line or another VoIP provider, we port your number to Telexico's VoIP platform. Your customers call the same number they always have, and you get EPOS caller ID on top.
We integrate with most major UK EPOS systems including ICRTouch, Lightspeed, Square for Restaurants, Tevalis, Revel Systems, OrderPad, Zonal, Kobas, Clover, EPOS Now, Shopify POS and many others. If your EPOS system supports webhooks or has an API, we can almost certainly connect it. Contact us with your EPOS provider and we'll confirm compatibility.
EPOS caller ID integration is included free with Telexico VoIP plans. You pay for the VoIP phone line (from £8/month per user) — the EPOS integration itself doesn't cost extra. Setup is also free — we handle the technical connection between your VoIP line and your EPOS system at no charge.
Most EPOS caller ID integrations are live within 24–48 hours. Once we've confirmed compatibility with your EPOS system, our technical team configures the connection remotely — no engineer visit required in most cases. We'll test it end-to-end before handing over.
If a new customer calls — someone not in your EPOS database — you'll see their phone number on screen. Your staff can then create a new customer record during the call. Over time, as you build up your regular customer base in the EPOS, the caller ID becomes more and more useful.
If a customer calls with a withheld number (141 or a genuinely private number), no caller ID data will be available — this is a limitation of how caller ID works on all phone systems, not specific to our integration. For the majority of calls, though, the number is visible and the EPOS lookup works perfectly.
In most cases, yes — as long as your existing system is VoIP or can be connected via SIP trunks. If you're on a traditional BT analogue or ISDN line, you'd need to migrate to VoIP first (which we handle as part of the setup). Given BT's 2027 PSTN switch-off, migrating to VoIP is something every UK business needs to do anyway.
Get your EPOS till and phone system talking to each other. Free integration, free setup, included with every Telexico VoIP plan.
📞 0121 268 0121 · hello@telexico.com · Works UK-wide