Moving to a Cloud Phone System: A Step-by-Step Guide

Switching from an old on-premise phone system to the cloud doesn't have to be complicated. Here's exactly how it works and what to expect.

What is a cloud phone system?

Instead of physical PBX hardware in your office, a cloud phone system runs entirely over the internet. Calls are made and received via VoIP (Voice over Internet Protocol) using desk phones, mobiles or computers.

Why businesses are switching

The ISDN network is being switched off by 2027. Every business still on ISDN or PSTN will need to move. But beyond the deadline — cloud systems are cheaper, more flexible, and packed with features legacy systems can't match.

Step 1 — Audit your current setup

How many users do you have? How many physical lines? Do you have a hunt group or auto-attendant? Write it down — this becomes your requirements list.

Step 2 — Choose your system

Cloud X from Telexico gives you a full hosted PBX with unlimited UK calls, auto-attendant, call recording, voicemail-to-email, and app for mobile. From £9.99/user/month.

Step 3 — Port your existing numbers

You keep your existing phone numbers. We port them across — no disruption, no change for your customers.

Step 4 — Install and train

New Yealink handsets are plug-and-play. Most businesses are up and running within a day. We provide full onboarding support.