Connectivity
How a busy Wolverhampton restaurant replaced their ageing BT ISDN system with Telexico hosted VoIP — saving £3,000/year and capturing every booking.
Client
Independent Italian Restaurant · Wolverhampton City Centre · 45 covers · 8 staff
The restaurant had been on a BT ISDN2 system for over eight years. Monthly bills had crept up to £340 with line rental, call charges and an outdated maintenance contract. The system had no auto-attendant — calls that rang unanswered went to a basic voicemail nobody listened to. During busy Friday and Saturday evenings the phone rang constantly; staff couldn't manage the kitchen, the floor and the phone simultaneously. Missed calls meant missed bookings, and the PSTN switch-off deadline made the situation increasingly urgent.
Telexico assessed the restaurant's call patterns and recommended a hosted VoIP system with three extensions, an auto-attendant and after-hours call divert to the manager's mobile. The existing Wolverhampton phone number was ported — customers kept the same number they'd used for years. The auto-attendant was configured with a professional greeting, a bookings option routing to front-of-house, and an after-hours message with online booking link. Voicemail-to-email ensured no message was ever missed.
Telexico pre-configured the entire system before the installation visit. On the day, two IP desk phones were installed at the front desk and host station, and a SIP adapter connected the kitchen phone. Staff training took 30 minutes — the system is genuinely intuitive. Number porting completed on a quiet Tuesday morning; the restaurant was on VoIP before the lunch service.
Monthly phone costs fell from £340 to £89 — a 74% reduction. The auto-attendant now handles peak-time call volume without staff intervention, and the after-hours divert has captured an average of 14 additional bookings per month that would previously have been lost to voicemail. The manager estimates the recaptured bookings alone add £2,100/month in revenue on top of the £3,012/year saving.
"We were paying BT a fortune for a system that couldn't even take a proper message. Telexico moved us over in two days, our number stayed the same and we now answer every call. The saving was a bonus — the missed bookings we're now capturing are worth far more."
— Owner, Wolverhampton Restaurant
The restaurant reduced their monthly phone bill from £340 to £89 — a saving of £251/month, or just over £3,000/year — while getting significantly more features than their old system.
The entire migration — including number porting, system configuration and staff training — took less than 48 hours. The restaurant stayed open throughout with zero disruption to bookings.
The restaurant gained an auto-attendant for after-hours bookings, call recording for staff training, a mobile app so the manager could take calls remotely, and voicemail-to-email for any missed calls.
No — Telexico configured the system to work with the restaurant's existing handsets via a SIP adapter. New IP desk phones were added at the front desk only, costing under £80.
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