What is Business Broadband? A Plain English Guide for UK Businesses

Business broadband explained for UK companies. How it differs from home broadband, what you get with it, and which type is right for your business.

Business Broadband vs Home Broadband — What's the Difference?

The terms sound similar but business broadband is a fundamentally different product. Home broadband is designed for entertainment — streaming, gaming, casual browsing. Business broadband is built for reliability, with features and protections that consumer products don't include.

What You Get With Business Broadband That Home Broadband Doesn't Include

• Static IP address — a fixed internet address essential for VoIP, remote desktop, CCTV, VPN and some cloud software.
• Uptime SLA — a contractual commitment on availability with financial penalties if missed. Home broadband has no meaningful SLA.
• Faster fault response — business faults are prioritised over residential. Same-day response vs best-effort on consumer lines.
• Lower contention — fewer users sharing the same infrastructure. More consistent speeds during peak hours.
• UK business support — a support team that treats your issue as a business-critical problem.

Types of Business Broadband

Full Fibre (FTTP) — the gold standard for UK businesses. Glass fibre runs all the way to your premises delivering up to 1Gbps. Available at most commercial addresses. Starts from £29.99/month with Telexico.

FTTC (Fibre to the Cabinet) — fibre to the cabinet, copper to your premises. Slower, less reliable and being phased out. Not recommended for new business connections.

Leased Line — dedicated symmetric connection for larger businesses. Guaranteed speeds, 99.95% SLA, 4-hour fix. From £199/month.

4G/5G Broadband — ideal for temporary connections, rural locations or failover. Speeds of 30–300Mbps. No installation required.

Which Type of Business Broadband Does Your Company Need?

For most UK businesses with up to 30 staff, full fibre broadband provides more than enough capacity and performance. A 1Gbps full fibre connection handles everything — cloud software, VoIP, video calls, file transfers — simultaneously without breaking a sweat.

Businesses with 30+ staff, critical operations or symmetric upload requirements should consider a leased line. For complete resilience, add 4G/5G failover to either connection — your business stays online even if the primary line develops a fault.

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