When West Midlands businesses start researching VoIP phone systems, BT Cloud Voice comes up constantly — it's BT's hosted telephony product and benefits from one of the UK's most recognised telecoms brands. Cloud X is Telexico's own fully managed VoIP system, built specifically for small and medium businesses.
This comparison is honest. We'll tell you where BT has advantages and where Cloud X comes out ahead.
Pricing
| Cloud X (Telexico) | BT Cloud Voice | |
|---|---|---|
| Entry-level per user | £9.99/month | ~£15/month |
| Mid-tier per user | £14.99/month | ~£22/month |
| Number porting | Free | Often charged (£50–£150) |
| Setup fee | Free | Variable — often £200–£500 |
| Contract length | 12 or 24 months | Typically 36 months |
| Mid-contract price rises | None guaranteed | Standard BT terms apply |
Cloud X is meaningfully cheaper — typically 30–40% less per user per month. On a 10-user system over a 36-month period, that's a saving of around £2,160–£4,320 depending on the tier.
Features
| Feature | Cloud X (Telexico) | BT Cloud Voice |
|---|---|---|
| Auto-attendant / IVR | ✅ Included | ✅ Included |
| Call recording | ✅ Included from Business tier | ✅ Available (extra cost) |
| Mobile & desktop app | ✅ Included | ✅ Included |
| Yealink / physical phones | ✅ Full range supplied | ⚠️ Limited selection |
| MS Teams integration | ✅ Available | ✅ Available |
| AI Receptionist | ✅ Available (Telexico add-on) | ❌ Not available |
| Call analytics dashboard | ✅ Real-time included | ⚠️ Basic (advanced extra cost) |
| Voicemail to email | ✅ Included | ✅ Included |
| Hunt groups | ✅ Included | ✅ Included |
| 0800 / 03 numbers | ✅ Available | ✅ Available |
Support
This is where we'll be direct about the difference.
BT Cloud Voice is supported through BT's large call centre infrastructure. Support is available, but for a small business with a VoIP problem, you're likely to wait in a queue, speak to a first-line agent who may escalate to a specialist, and wait for a callback. Resolution times for non-critical issues can be 24–72 hours. The support is competent, but it's designed for scale, not speed.
Cloud X is supported by Telexico's West Midlands-based technical team. When you call with a VoIP problem, you speak to someone who can remotely access your system configuration, check your call logs and often resolve the issue during the same call. We're also a local business — for configuration changes, training and pre-go-live support, we can be on-site in the West Midlands within hours if needed.
Where BT Has Genuine Advantages
This is an honest comparison, so here's where BT wins:
- Brand recognition — if your business relies on supplier approval processes that prefer "recognised" providers, BT carries more weight in procurement
- Microsoft licensing bundles — BT can bundle Microsoft 365 and Teams with BT Cloud Voice in a single commercial arrangement, which some businesses find administratively simpler
- Single provider — if you want BT for everything (broadband, leased lines, mobile, phones) and value a single point of contact regardless of cost, BT can provide that
Who Should Choose Cloud X?
Cloud X is the better choice for most West Midlands SMEs because:
- Lower cost with equivalent or better features
- No mid-contract price rises (BT's standard terms allow annual increases)
- Local support from a team that knows your business
- AI Receptionist add-on not available from BT at any price point
- Shorter minimum contract terms
- Free number porting and setup
Get a Cloud X Quote — We'll Beat BT's Price
Tell us what BT Cloud Voice quoted you. We'll come in cheaper with better features and local support.
Get Cloud X Quote →Telexico Communications
Based in Wolverhampton, Telexico provides full fibre broadband, VoIP phone systems, CCTV, AI services and cyber security to businesses across Birmingham and the West Midlands. Learn more →