VoIP for multi-site UK businesses.
Single hosted VoIP tenant across all sites — internal extension dialling, unified hunt groups, transfers between locations, central reporting. Telexico designs multi-site phone systems that feel like one organisation, regardless of how many sites you have.
What we hear every week.
The frustrations behind why businesses search for voip for multi-site businesses in the first place. If any of these feel familiar, the fix is straightforward.
Each site running its own phone system
Site A on one provider, site B on another, site C on a separate ISDN — different bills, different support, different routing logic. Multi-provider mess is the default if nobody designs it.
Calls between sites costing money
When staff at site A have to dial externally to reach site B, the operation feels disjointed and costs money on every internal call.
No unified reception or hunt group across sites
Customer calls site A reception; nobody picks up; the call dies in voicemail rather than rolling to site B's available reception. Lost customer.
No central reporting across the estate
Head office can't see call volumes, peak times, missed-call rates per site. Operational visibility absent.
Multi-site VoIP, designed to feel like one organisation
Telexico deploys a single hosted VoIP tenant covering all your UK sites. **Internal extension dialling:** every staff member has an extension; dial 4-digit extensions across sites without external call charges. **Unified hunt groups:** customer-facing numbers ring across sites where appropriate — call to site A reception that's busy rolls to site B in seconds. **Cross-site transfers:** transfer calls between sites cleanly, no external redial. **Central directory:** shared company directory accessible from any handset or mobile app. **Site-aware routing:** out-of-hours diversions, after-hours routing, geographic logic per site. **Central reporting:** call volume, peak times, missed-call rates per site, captured in one dashboard for head office. **Per-site customisation:** different opening hours, different voicemail messages, different escalation rules per site, all on the same platform.
The Telexico approach to voip for multi-site businesses.
Six things our customers consistently tell us matter.
Internal extension dialling free across sites
Staff dial 4-digit extensions to reach anyone at any site — no per-call charges, no external redial.
Cross-site hunt groups
Customer-facing numbers can ring multiple sites in sequence — call to site A's busy reception rolls to site B's available reception.
Transfers between sites
Receptionist at site A can transfer the caller to a colleague at site C with a single button-press — feels like the same office to the customer.
Central reporting and analytics
Head office dashboard shows call volumes, peak times, missed-call rates per site — operational visibility across the estate.
Per-site customisation
Different opening hours, voicemail messages, after-hours rules per site — handled on one platform.
Consolidated bill
All sites on one Telexico bill — easier to budget, easier to track total cost.
Built for real UK multi-site operations
We've deployed multi-site VoIP for UK businesses from 3-site retail chains up to 30+ site portfolios. The pattern adapts to operation — retail chains need EPOS integration and per-store reception; multi-site professional firms need internal dialling and unified IVR; healthcare groups need compliance-grade call recording across sites. One platform, configured per site.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
Retail chains with central head office
Stores rolling calls to head office for complex enquiries; head office can transfer to specific stores; central reporting on store-level call activity.
Multi-site professional services
Solicitor firms, accountancy practices, agencies with regional offices — internal dialling, unified hunt groups, shared directory.
Healthcare groups
Dental groups, GP practice networks, vet practice groups — site-level customisation, compliance-grade call recording, central reporting on patient call volumes.
Why UK multi-site businesses choose Telexico for VoIP
We've consolidated multi-site UK businesses from 3-site retail chains up to 30+ site operations onto single Telexico hosted VoIP tenants. UK managed provider, Wolverhampton-headquartered. Per-site engineering, portfolio-level account management, consolidated billing and support.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
You may also want to read
What is Starlink for business
Starlink Business is SpaceX's commercial-grade satellite internet service for businesses. It uses a constellation of...
Leased line vs full fibre
Full fibre (FTTP) and leased lines are both fibre-optic business connectivity, but they're fundamentally different...
Openreach vs CityFibre
Most UK business broadband is delivered over one of two main fibre networks: Openreach (BT-owned, the incumbent, covers...
Business Broadband cost
Indicative UK pricing for business broadband — what affects the price, ranges, and a free tailored review.
Leased Lines cost
Indicative UK pricing for leased lines — what affects the price, ranges, and a free tailored review.
Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
Frequently asked questions
How do staff dial between sites?
Internal 4-digit (or 3-digit, configurable) extension dialling. Same as dialling an extension at the same office — no external call charges, no awareness of which site the receiver is at. The phone directory shows extensions across sites.
Can customer-facing numbers ring multiple sites?
Yes — that's a core feature. Configure hunt groups that ring site A first, then roll to site B after X seconds, then to site C. Or ring all sites simultaneously where appropriate. Customer experience: their call gets answered rather than dying in voicemail at one site.
Can I migrate sites gradually?
Yes — typical approach. New sites and contract-end migrations onto Telexico; existing sites migrate as their incumbent contracts end. Builds toward consolidation over 12-24 months without breaking existing commercials.
Does each site need separate broadband?
Yes — each site needs its own internet connection for the hosted VoIP to run on. Telexico can supply broadband at each site (FTTP, leased line, Starlink — sized per site) plus the VoIP, on one provider relationship.
What about call recording across sites?
Yes — call recording with central retention. Compliance-grade for regulated operations (financial services, healthcare). Recordings searchable across all sites from one admin interface.
How does central reporting work?
Single dashboard accessible to head office showing: total call volume across sites, per-site volumes, peak times, missed-call rates, average answer times, hold times, abandoned calls. Useful for operational planning and staff scheduling.
Can different sites have different opening hours?
Yes — each site configured with its own opening hours, voicemail messages, after-hours diversion rules, holiday schedules. All on the same hosted VoIP platform; site-level customisation is standard.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.